Last updated: 09/02/2026

Overview

Due to the nature of our products, we take food safety and quality seriously. This policy explains when returns or refunds are available for food items purchased through our website.

This policy applies to all orders shipped within New Zealand only.

Food Items – No Change of Mind Returns

Because we sell perishable and consumable food products, we do not accept returns or exchanges for change of mind, incorrect ordering, or personal taste preferences.

This includes (but is not limited to):

Baked goods

Cakes and desserts

Packaged food items

Custom or made-to-order food products

Faulty, Damaged, or Unsafe Products

Under the Consumer Guarantees Act 1993, you are entitled to a remedy if a product is:

Faulty

Unsafe

Damaged in transit

Not as described

If this occurs, please contact us within 24 hours of delivery with:

Your order number

A description of the issue

Clear photos of the product and packaging

📧 Contact: bitemykitchen.co@gmail.com

If approved, we will offer one of the following remedies, as appropriate:

A replacement

A refund

A store credit

Refunds are processed to the original payment method.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please notify us within 24 hours of delivery so we can resolve the issue promptly.

Allergies & Dietary Requirements

It is the customer’s responsibility to read product descriptions and ingredient information carefully before purchasing.

We cannot accept returns or issue refunds due to:

Allergies

Dietary restrictions

Personal sensitivities

If you are unsure about ingredients, please contact us before placing your order.

Non-Returnable Items

The following items are non-returnable:

Opened or partially consumed food items

Perishable goods once delivered

Custom, personalised, or made-to-order items

Gift cards or digital products (if applicable)

Shipping Issues

We are not responsible for:

Delays caused by courier services

Incorrect delivery details provided by the customer

Food spoilage caused by missed deliveries

Please ensure someone is available to receive your order where required.

Contact Us

If you have any questions about this policy, please contact:

📧 Email: bitemykitchen.co@gmail.com
🌐 Website: https://bitemykitchen.co